How to Choose a Clearing and Forwarding Agent
Selecting the right clearing and forwarding agent significantly impacts your import-export operations. The wrong choice can mean costly delays, compliance issues, and frustrated customers. Here's how to make an informed decision.
Verify Licensing and Credentials
In Kenya, legitimate clearing agents must be licensed by KRA. Request license documentation and verify it's current. This basic due diligence protects you from unqualified operators.
Assess Relevant Experience
Experience with your specific type of goods matters. Agents handling pharmaceuticals need different expertise than those handling industrial equipment. Find agents with proven experience in your commodity category.
Evaluate Communication
Responsive communication is crucial during clearance. Test potential agents' communication during the selection process – their responsiveness now indicates service quality later.
Request References
Ask for references from current clients, ideally those with similar cargo types. Contact these references to learn about actual service experiences.
Understand Pricing Structure
Ensure transparent pricing. Understand what's included, what's extra, and how fees are calculated. Hidden charges often cause friction in agent relationships.
Consider Technology Capabilities
Modern agents use technology for tracking, reporting, and communication. These capabilities provide visibility into your shipments' clearance status.